Document Library

Policies & user guides

Formal IT policies and day-to-day workflow forms for Tree (tree.com.hk). Support: Admin (L1) → Outsourced IT (L2).

Policies Guides & Forms

Policies

Guides & forms

v1.0

Document set

PDF downloads

IT Policies

Formal policy documents · Policy in Paper

BP-v1.0

Backup Plan

Two-copy backup (local + cloud), retention, and yearly DR test.

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PCM-v1.0

Program Change Management

Request, review, staging test, and approve changes before go-live.

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DCB-v1.0

Data Classification & Backup

Business data handling rules and daily dual-location backups.

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PSE-v1.0

Physical Security & Environment

Server room access, equipment protection, and environmental controls.

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COP-v1.0

Computer Operations

Monitoring, maintenance, incidents, and end-user operating rules.

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SUA-v1.0

System User Access Management

Provisioning, authentication, access review, and offboarding.

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User Guides & Forms

Workflows & checklists · Index UGI-v1.0

NSO-v1.0

New Staff Onboarding

Checklist when a new staff joins

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SLO-v1.0

Staff Leave Offboarding

Checklist when a staff leaves

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SUP-v1.0

System Update / Patch Record

Record each system/software update

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IRF-v1.0

Incident Report Form

Report outage / error / security issue

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ESG-v1.0

Email Security Guideline

Staff guide — phishing / dirty links

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