PDF IRF-v1.0

User Guide & Form

Incident Report Form

Related: Computer Operations

Support path: End user → Admin (Level 1) → Outsourced IT (Level 2) if needed

1 Report details

Report date / time	________________
Reported by (name)	________________
Contact (email / phone)	________________
Received by (Admin / IT)	________________

2 What happened?

Incident type	System down Slow / error Cannot login Data missing Security / phishing Other
System affected	File server QuickBooks POS Online sales Office PC Email Network Other
When did it start?	________________
How many users affected?	One Few All / many
Short description	________________

3

Handling (Admin Level 1)

Issue logged First check / simple fix tried Resolved at Level 1? ☐ Yes ☐ No — escalate to IT

Admin action taken	________________
Escalated to IT?	Yes No
Escalation date / time	________________

4

Handling (IT Level 2 — if escalated)

IT action taken	________________
Root cause (if known)	________________
Resolved date / time	________________
Follow-up needed?	Yes No — details: _______

5

Close

Service restored / issue closed User informed Record kept by Admin or IT

Role	Name	Signature	Date
Admin
IT (if involved)

Update Record Next: Email Security